General
Re-Induction to The Quay Club
Dear XXXX, We hope this email finds you well. Following your breach of the Quay Club regulations on XX/XX/XX, we regret to inform you that your access to the Quay Club facilities has been revoked. To reinstate your access, a re-induction to Level XX ...
LeGrand Reset Instructions
Dear XXXX, Hope you are well. When experiencing issues with the LeGrand panel being unresponsive/blank, please follow the steps on the attached guide. If these steps do not resolve the issue, you will need to arrange a Legrand specialist visit. ...
BMS Activation / EcoLeak Panel Reset Instructions
(DELETE BEFORE SENDING - IF TENANTS, EMAIL TO TENANT AND CC LETTING AGENT) Dear XXXX, Hope you are well. We are contacting you as we received a leak activation from your apartment. If you cannot identify any leak, please follow the instructions in ...
Additional Key Fob request check
Hi , Thank you for keeping us in the loop. Just a kind reminder that due to building policies, we only allow 1 fob per registered resident. Our usual protocol with missing fobs is to deactivate all fobs for security reasons. Any ones still in use can ...
Utilities Contact Information
Good morning/afternoon, I hope this email finds you well. Please find the contact details for your utilities below: For electricity, please contact E.On on 0808 501 5200, or at Contact us | Help and support | E.ON (eonenergy.com) Cold water is ...
EMAIL TEMPLATE (First Response) - Items on Apartment Door
Dear [Residents Name], We hope this email finds you well. We are contacting you as we noticed the presence of an [DOORBELL/DECORATION] on your apartment door which is against our Estate Regulations. Any alteration on your front door or communal areas ...
Email template - stack effect/ cracking and noise
.... I can confirm that the noise is caused by stack effect, a phenomenon that is experienced in high rise buildings where there is a difference in air pressure inside the building vs outside. It can also be exacerbated when residents have their ...
IMPORTANT DOCUMENT - Resident Regulations
This should be sent to any new tenant signing a lease through an agency. They should also be sent the Moving-in Guide and Home-Owner's Manual.
IMPORTANT DOCUMENT - Third Party Authorisation
Please see attached for Agency Authorisation Form
IMPORTANT DOCUMENT - Asset Strategy Emergency - Berkeley Out of Hours Contact List
Please see attached for November and December Berkeley schedule
TRAINING - How To Log A Parcel
When logging a parcel it must always be logged in the BASEMENT FIRST. Even if it comes straight to a parcel room or delivered to concierge direct it must first be logged in the basement. This is to ensure the resident receives the correct email when ...
IMPORTANT DOCUMENTS - Polycom Phone User Guide
h