Dear (resident)

Thank you for your email, and I’m sorry to hear that you’re currently without hot water.

At this time, we haven’t received any similar reports from other residents, so we cannot assume this is a communal issue. It is likely that the problem is isolated to your flat.

Have you tried checking the circuit breakers? In some cases, resetting the system can help. If the issue persists, you may need to contact a qualified plumber to investigate further.

Please let us know if you need any assistance with this, or if the situation changes and we receive further reports.

Kind regards,
Liliana